Shipping & Returns

1. Service areas

We deliver KalyxX systems to customers across Pakistan through courier and freight partners. Delivery to remote areas may take longer or may require collection from the nearest courier office.

2. Delivery estimates

Dispatch normally follows order confirmation, and transit time depends on the destination city and the courier used. The estimate for your order is confirmed at the time of order confirmation.

Owner confirmation required: standard dispatch and transit timelines have not been confirmed for publication.

3. Delivery charges

Delivery charges depend on weight, model and destination and are shown on the quotation before you confirm the order.

Owner confirmation required: any free-delivery threshold should be confirmed.

4. Inspection upon delivery

Please inspect the packaging and the unit in the presence of the courier where possible. Report visible damage or a missing item within 24 hours of delivery, with photographs of the packaging and the product.

5. Return eligibility

Unused products in their original, undamaged packaging with all accessories may be returned within 14 days of delivery, subject to inspection. Return shipping is the customer's responsibility unless the return is due to our error.

6. Non-returnable installed products

Products that have been installed, connected to a water supply, cut, modified or used cannot be returned, because they cannot be resold as new.

7. Damaged or incorrect products

If a product arrives damaged in transit, or the wrong model is delivered, we will arrange a replacement or a refund at no cost to you once the item and photographs have been reviewed.

8. Refund processing

Approved refunds are issued to the original payment method or by bank transfer after the returned item has been received and inspected.

Owner confirmation required: the standard refund processing period should be confirmed.

9. Warranty claims

Warranty claims cover manufacturing defects and require the invoice and a description of the fault, along with installation details. Damage caused by incorrect installation, misuse, freezing or pressure surges is not covered.

Owner confirmation required: the warranty duration and the manufacturer claim route must be confirmed.

10. How to contact us

To start a return, report damage or raise a warranty claim, call or message us with your invoice reference and photographs of the product.