Privacy Policy

1. Information we collect

We collect the information you choose to give us when you enquire about our products. This normally includes your name, phone number, city or area, and a description of your water problem or installation.

We also collect basic technical information that your browser sends automatically, such as device type, browser type and the pages you view.

2. Contact and quotation form data

Information submitted through our contact or consultation forms is used only to prepare a recommendation and a price quotation, and to follow up on that enquiry.

You should not submit sensitive personal information, identity documents or payment card details through the website forms.

3. WhatsApp communication

When you use a WhatsApp link on this website, the conversation takes place on WhatsApp and is subject to WhatsApp's own privacy terms. We keep the message history needed to answer your enquiry and to record what was quoted.

4. How we use your information

To respond to enquiries, recommend a suitable model, prepare quotations, arrange delivery or installation, and provide after-sales support.

We do not sell your information. We do not send marketing messages unless you ask us to.

5. Data retention

Enquiry and quotation records are kept for as long as needed to support the customer relationship and to meet applicable record-keeping obligations. Records that are no longer needed are deleted.

6. Third-party services

This website is hosted by a third-party hosting provider, and messaging is handled through WhatsApp. These providers process data on their own infrastructure under their own terms.

Owner confirmation required: the full list of third-party processors (hosting, analytics, CRM, payment) should be confirmed and listed here before launch.

7. Cookies and analytics

The website uses only the cookies and local storage needed for the site to function. If website analytics are enabled in future, this section will be updated to name the analytics provider and describe what is measured.

Owner confirmation required: confirm whether analytics or advertising tags will be used.

8. Your rights

You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable period.

9. Contact information

For any privacy question, call or message us on the number below. Owner confirmation required: a registered business address and an official email address have not been confirmed and are therefore not published here.

10. Effective date and changes

This policy applies from the date the website is published and may be updated as our services change. Owner confirmation required: the formal effective date should be set at launch.